Hands-On

SIT & Dexen Electronic Ignition Control Systems

• Hearth Troubleshooting Tactics – House as a System, Appliance Isolation, Best Practices
• Components – Valves, Pilot Assemblies, Control Boards (Proflame 0, Proflame 1 & Dexen GM6K), Control Options
• Live Gas and Electrical Hands-On Testing – Proflame 2, Dexen GM6K
• Questions and Final Interactive Quiz

Maxitrol GV60 Remote Electronic Ignition Control Systems

• Covers both generations of control systems - PLUS/MAX and Valor10
• Hands-on training for troubleshooting the controls including the use of various testing tools
• Attendees will learn methods to solve most issues with a single visit to a customer’s home

Technical

Installation Prep to Prevent Service-Related Issues

• Checklist and setup procedures that will assist the installation teams
• Planning, Installing, finishing and commissioning tips
• Troubleshooting and documentation during the install and setup phase

Installing Chimney Vents in Super-Insulated Homes

• Passive Homes, ICF Homes, Net Zero
• Determining BTU contribution and housing need
• Open discussion of existing installation manuals
• Wall thimbles and attic radiation shields

Sales

Asking Probing Questions

• What questions will keep you engaged with your potential customer?
• Why Probing is one of the most important steps of the sales process
• Techniques for active listening and empathetic communication
• Building trust and rapport with clients through meaningful dialogue

Sales Process

• Continues from Asking Probing Questions
• 7-step and 4 step sales processes
• Adapting to technology in the sales process
• Interpretation of manufacturer manual content

Other 

Retailer Focus Group

• Discussion on top issues retailers are facing in your area
• How HPBAC can help

Public Affairs Update

• Highlights of current proactive and reactive work
• Responses to bans and restrictions
• Upcoming campaigns